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#e5e7eb;border-radius:8px;font-size:.85rem;background:#fff;color:#374151;cursor:pointer}.crm-label{display:block;font-size:.8rem;font-weight:600;color:#6b7280;margin-bottom:6px}.btn-action{padding:4px 10px;border-radius:6px;border:1px solid;font-size:.78rem;font-weight:600;cursor:pointer;display:inline-flex;align-items:center;gap:4px}.btn-approve{background:#dcfce7;color:#16a34a;border-color:#16a34a44}.btn-block{background:#fee2e2;color:#dc2626;border-color:#dc262644}.btn-unblock{background:#dbeafe;color:#1a71d4;border-color:#1a71d444}.lead-row-card{border-bottom:1px solid #f3f4f6}.lead-row-card:last-child{border-bottom:none}.lead-row-top{display:flex;justify-content:space-between;align-items:center;padding:14px 20px;gap:12px;flex-wrap:wrap}.lead-row-body{padding:0 20px 16px}.lead-detail-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:10px}.lead-detail-grid label{font-size:.75rem;color:#9ca3af;display:block;font-weight:600}.lead-detail-grid p{margin:2px 0 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#2C6E49);color:#fff}.callcenter-layout{display:flex;flex-direction:column;height:100%;padding:20px;gap:0;overflow:hidden}.callcenter-topbar{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:10px;margin-bottom:16px}.cc-topbar-left{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.cc-title{font-size:1.3rem;font-weight:700;color:#111827;margin:0}.cc-alert{display:inline-flex;align-items:center;gap:6px;background:#fef2f2;border:1px solid #fca5a5;color:#dc2626;padding:4px 10px;border-radius:20px;font-size:.78rem;font-weight:600;animation:pulse-alert 2s infinite}@keyframes pulse-alert{0%,to{opacity:1}50%{opacity:.65}}.agent-status-bar{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.agent-status-btn{display:inline-flex;align-items:center;gap:5px;padding:5px 11px;border-radius:20px;border:1.5px solid #e5e7eb;background:#fff;font-size:.78rem;font-weight:600;cursor:pointer;color:#6b7280;transition:all .15s}.agent-status-btn.active{border-color:var(--as-color);color:var(--as-color);background:color-mix(in srgb,var(--as-color) 10%,white)}.as-dot{width:8px;height:8px;border-radius:50%;background:var(--as-color, #9ca3af)}.callcenter-body{display:grid;grid-template-columns:340px 1fr;gap:16px;flex:1;min-height:0;overflow:hidden}@media (max-width: 900px){.callcenter-body{grid-template-columns:1fr;overflow:auto}}.pipeline-panel{background:#fff;border-radius:14px;border:1px solid #f3f4f6;display:flex;flex-direction:column;overflow:hidden;box-shadow:0 1px 4px #0000000d}.pipeline-list{flex:1;overflow-y:auto}.pipeline-empty{padding:40px 20px;text-align:center;color:#9ca3af;font-size:.9rem}.pipeline-empty-panel{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:12px;background:#fff;border-radius:14px;border:1px solid #f3f4f6;color:#9ca3af;font-size:.95rem}.pipeline-empty-panel i{font-size:2rem;opacity:.4}.lead-pipeline-row{display:flex;align-items:center;gap:10px;padding:12px 14px;border-bottom:1px solid #f9fafb;cursor:pointer;transition:background .12s}.lead-pipeline-row:hover{background:#f9fafb}.lead-pipeline-row--active{background:#f0fdf4;border-left:3px solid #2C6E49}.lead-pipeline-row--urgent{border-left:3px solid #ef4444}.lpr-avatar{width:38px;height:38px;border-radius:50%;background:#2c6e49;color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:.9rem;flex-shrink:0;text-transform:uppercase}.lpr-body{flex:1;min-width:0}.lpr-name{font-weight:600;font-size:.88rem;color:#111827;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.lpr-sub{font-size:.75rem;color:#6b7280;margin-top:2px;display:flex;align-items:center;flex-wrap:wrap;gap:3px}.lpr-rappel{display:inline-flex;align-items:center;gap:4px;font-size:.72rem;color:#7c3aed;background:#ede9fe;padding:2px 7px;border-radius:10px;margin-top:4px}.lpr-rappel--late{color:#dc2626;background:#fee2e2}.lpr-project-hint{font-size:.72rem;color:#9ca3af;margin-top:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.lpr-right{display:flex;flex-direction:column;align-items:flex-end;gap:4px;flex-shrink:0}.score-badge{padding:2px 8px;border-radius:10px;font-size:.72rem;font-weight:800;letter-spacing:.03em}.age-badge{padding:2px 6px;border-radius:8px;font-size:.7rem;font-weight:600;background:#f3f4f6;color:#6b7280}.age-badge--urgent{background:#fee2e2;color:#dc2626}.btn-call-mini{width:28px;height:28px;border-radius:50%;border:none;background:#2c6e49;color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:.75rem;transition:background .15s}.btn-call-mini:hover{background:#1e4d34}.lead-detail-panel{background:#fff;border-radius:14px;border:1px solid #f3f4f6;display:flex;flex-direction:column;gap:0;overflow-y:auto;box-shadow:0 1px 4px #0000000d}.ldp-header{display:flex;align-items:flex-start;gap:14px;padding:20px 20px 16px;border-bottom:1px solid #f3f4f6;flex-wrap:wrap}.ldp-avatar{width:48px;height:48px;border-radius:50%;background:#2c6e49;color:#fff;display:flex;align-items:center;justify-content:center;font-size:1.1rem;font-weight:700;flex-shrink:0;text-transform:uppercase}.ldp-name{font-size:1.1rem;font-weight:700;color:#111827;margin:0 0 4px}.ldp-meta{display:flex;flex-wrap:wrap;gap:10px;font-size:.82rem;color:#6b7280}.ldp-phone{color:#2c6e49;font-weight:600;text-decoration:none}.ldp-phone:hover{text-decoration:underline}.btn-call-primary{display:inline-flex;align-items:center;gap:6px;padding:8px 16px;border-radius:10px;border:none;background:#2c6e49;color:#fff;font-weight:600;font-size:.85rem;cursor:pointer;transition:background .15s;white-space:nowrap}.btn-call-primary:hover{background:#1e4d34}.btn-icon-sm{width:34px;height:34px;border-radius:8px;border:1px solid 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#e5e7eb;background:#fff;color:#374151;font-weight:800;font-size:1rem;cursor:pointer;transition:all .12s}.score-select-btn--active{border-color:var(--sc);background:var(--sc-bg);color:var(--sc)}.ldp-note-bar{display:flex;gap:8px;padding:12px 20px;border-bottom:1px solid #f3f4f6}.ldp-timeline{padding:14px 20px;flex:1}.timeline-entry{display:flex;gap:10px;margin-bottom:16px;position:relative}.timeline-entry:not(:last-child):before{content:"";position:absolute;left:6px;top:16px;bottom:-8px;width:1px;background:#e5e7eb}.te-dot{width:14px;height:14px;border-radius:50%;flex-shrink:0;margin-top:3px;border:2px solid white;box-shadow:0 0 0 1px #0000001a}.te-body{flex:1;min-width:0}.te-date{font-size:.72rem;color:#9ca3af;margin-bottom:3px}.te-call{display:flex;flex-wrap:wrap;align-items:center;gap:4px;font-size:.85rem}.te-outcome{font-weight:600}.te-dur{color:#6b7280;font-size:.8rem}.te-notes{font-size:.82rem;color:#374151;margin-top:4px;font-style:italic;width:100%}.te-note{font-size:.85rem;color:#374151}.te-author{font-size:.72rem;color:#9ca3af;margin-top:3px}.call-modal{background:#fff;border-radius:20px;padding:0;width:100%;max-width:460px;position:relative;box-shadow:0 24px 64px #00000040;overflow:hidden}.call-contact-header{display:flex;align-items:flex-start;gap:14px;padding:24px 24px 20px;background:#f9fafb;border-bottom:1px solid 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ring-expand{0%{transform:scale(1);opacity:.5}to{transform:scale(1.7);opacity:0}}.call-pulse-icon{position:absolute;top:0;right:0;bottom:0;left:0;display:flex;align-items:center;justify-content:center;width:80px;height:80px;color:#2c6e49;font-size:1.6rem}.call-timer{font-size:2rem;font-weight:800;color:#111827;letter-spacing:.04em}.btn-call-end{display:inline-flex;align-items:center;gap:8px;padding:12px 24px;border-radius:50px;border:none;background:#dc2626;color:#fff;font-size:.95rem;font-weight:700;cursor:pointer;transition:all .15s}.btn-call-end:hover{background:#b91c1c}.call-log-form{padding:20px 24px}.call-duration-badge{display:inline-flex;align-items:center;gap:6px;background:#f0fdf4;border:1px solid #dcfce7;color:#16a34a;padding:4px 12px;border-radius:20px;font-size:.82rem;font-weight:600;margin-bottom:16px}.outcome-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-top:6px}.outcome-btn{display:flex;flex-direction:column;align-items:center;gap:5px;padding:10px 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.12s;background:#fff}.chantier-row:hover{background:#f9fafb}.chantier-row--active{background:#f0fdf4;border-left:3px solid #2C6E49}.chr-icon{width:36px;height:36px;border-radius:10px;display:flex;align-items:center;justify-content:center;color:#fff;font-size:.9rem;flex-shrink:0}.chr-body{flex:1;min-width:0}.chr-title{font-weight:600;font-size:.88rem;color:#111827;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chr-sub{font-size:.75rem;color:#6b7280;margin-top:2px}.chr-right{display:flex;flex-direction:column;align-items:flex-end;gap:4px;flex-shrink:0}.chr-artisan{font-size:.72rem;color:#2c6e49;font-weight:600}.chr-no-artisan{font-size:.72rem;color:#ef4444;font-weight:600}.kanban-board{display:flex;gap:12px;overflow-x:auto;padding-bottom:8px;align-items:flex-start;width:100%}.kanban-col{min-width:220px;width:220px;flex-shrink:0;background:#f9fafb;border-radius:12px;overflow:hidden}.kanban-col-header{display:flex;align-items:center;justify-content:space-between;padding:10px 14px;font-size:.8rem;font-weight:700;color:var(--kc, #6b7280);border-bottom:2px solid var(--kc, #e5e7eb);background:color-mix(in srgb,var(--kc) 8%,white)}.kanban-count{background:var(--kc, #6b7280);color:#fff;padding:1px 7px;border-radius:10px;font-size:.68rem}.kanban-empty{padding:12px;font-size:.78rem;color:#9ca3af;text-align:center}.kanban-card{background:#fff;margin:8px;border-radius:10px;padding:12px;border:1px solid #f3f4f6;cursor:pointer;transition:box-shadow .12s}.kanban-card:hover{box-shadow:0 2px 12px #0000001a}.kanban-card-title{font-weight:600;font-size:.84rem;color:#111827}.kanban-artisan-chip{display:inline-flex;align-items:center;gap:4px;background:#dcfce7;color:#16a34a;padding:2px 7px;border-radius:8px;font-size:.7rem;font-weight:600}.kanban-no-artisan{font-size:.7rem;color:#ef4444;font-weight:600}.artisan-pick-row{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:10px;border:1.5px solid #e5e7eb;cursor:pointer;transition:border-color .12s,background .12s}.artisan-pick-row:hover{border-color:#2c6e49;background:#f0fdf4}.artisan-pick-row--active{border-color:#2c6e49;background:#dcfce7}.ap-avatar{width:34px;height:34px;border-radius:50%;background:#2c6e49;color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:.85rem;flex-shrink:0;text-transform:uppercase}.devis-lignes-table{border:1px solid #e5e7eb;border-radius:10px;overflow:hidden}.devis-lignes-header{display:flex;align-items:center;gap:8px;padding:8px 12px;background:#f9fafb;font-size:.72rem;font-weight:700;color:#9ca3af;text-transform:uppercase;border-bottom:1px solid #e5e7eb}.devis-ligne-row{display:flex;align-items:center;gap:8px;padding:6px 12px;border-bottom:1px solid #f3f4f6}.devis-ligne-row:last-of-type{border-bottom:none}.devis-totaux{display:flex;justify-content:flex-end;gap:24px;padding:10px 12px;background:#f9fafb;border-top:1px solid #e5e7eb;font-size:.85rem}.msg-unread-total{display:inline-flex;align-items:center;justify-content:center;min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:#2c6e49;color:#fff;font-size:.72rem;font-weight:700;margin-left:8px}.notif-icon{width:38px;height:38px;border-radius:10px;display:flex;align-items:center;justify-content:center;font-size:1.1rem;flex-shrink:0}.filter-bar{margin-bottom:16px}.filter-tabs{display:flex;gap:4px;flex-wrap:wrap}.filter-tab{display:flex;align-items:center;gap:6px;padding:6px 14px;border-radius:20px;border:1px solid var(--border);background:var(--card-bg);color:var(--text2);font-size:.8rem;cursor:pointer;transition:all .15s}.filter-tab:hover{border-color:var(--accent);color:var(--accent)}.filter-tab.active{background:var(--accent);color:#fff;border-color:var(--accent)}.filter-tab--alert.active{background:#ef4444;border-color:#ef4444}.filter-tab--alert .tab-count{background:#ffffff4d}.tab-count{min-width:18px;height:18px;padding:0 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i{color:var(--accent)}.script-opening{background:#fff;border-left:3px solid var(--accent);padding:8px 10px;border-radius:0 6px 6px 0;color:var(--text);line-height:1.5;font-style:italic}.script-questions{list-style:none;padding:0;display:flex;flex-direction:column;gap:4px}.script-questions li{display:flex;align-items:flex-start;gap:6px;padding:5px 8px;background:#fff;border-radius:5px;border:1px solid #e2e8f0;color:var(--text)}.script-questions li:before{content:"?";color:#1a71d4;font-weight:700;flex-shrink:0;margin-top:1px}.script-objections{display:flex;flex-direction:column;gap:4px}.objection-item{background:#fff;border:1px solid #e2e8f0;border-radius:6px;overflow:hidden}.objection-label{padding:6px 10px;cursor:pointer;font-weight:600;color:#ef4444;list-style:none;display:flex;align-items:center;gap:6px;-webkit-user-select:none;user-select:none}.objection-label::-webkit-details-marker{display:none}.objection-label i{font-size:.65rem;transition:transform .15s}details[open] 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#0000001f;flex-shrink:0}.view-user-fullname{font-weight:700;font-size:1rem;color:var(--text)}.view-user-header-info{flex:1}.view-user-section{padding:12px 0;border-bottom:1px solid #f1f5f9;margin-bottom:4px}.view-user-section-title{font-size:.72rem;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--text2);margin-bottom:8px;display:flex;align-items:center;gap:6px}.view-user-row{display:flex;align-items:baseline;gap:8px;padding:3px 0}.view-user-label{font-size:.75rem;color:var(--text2);min-width:90px;flex-shrink:0}.view-user-value{font-size:.82rem;color:var(--text);font-weight:500}.edit-user-tabs{display:flex;border-bottom:1px solid var(--border);padding:0 20px;gap:2px;background:#f8fafc}.edit-user-tab{padding:10px 14px;border:none;border-bottom:2px solid transparent;background:none;cursor:pointer;font-size:.8rem;font-weight:500;color:var(--text2);display:flex;align-items:center;gap:5px;white-space:nowrap;transition:color .15s,border-color .15s;margin-bottom:-1px}.edit-user-tab:hover{color:var(--text)}.edit-user-tab.active{color:var(--accent);border-bottom-color:var(--accent);font-weight:600}.edit-user-tab i{font-size:.75rem}.edit-user-warn{margin-top:6px;padding:6px 10px;background:#fef9c3;color:#92400e;border-radius:6px;font-size:.75rem;display:flex;align-items:center;gap:5px}.edit-user-role-desc{background:var(--bg);border:1px solid var(--border);border-radius:8px;padding:10px 14px;font-size:.82rem;color:var(--text2);display:flex;align-items:center;gap:8px}.edit-user-security-notice{background:#eff6ff;border:1px solid #bfdbfe;border-radius:8px;padding:10px 14px;font-size:.82rem;color:#1e40af;display:flex;align-items:flex-start;gap:8px}@media (max-width: 768px){.sup-kpi-grid{grid-template-columns:repeat(2,1fr)}.agenda-card-meta{gap:6px}.edit-user-tabs{overflow-x:auto}}